Bookings Coordinator/Customer Service Advisor
Nuffield Health Chester Hospital | Administration | Permanent | Full Time
From £25,038.00 per annum
37.5 hours per week
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.
Our team in our Chester Hospital currently have an opportunity for a Bookings Coordinator/Customer Service Advisor.
As our Bookings Coordinator/Customer Service Advisor you will:
1. Ensure complex administration and support meets all required standards and timescales.
2. Manage, appraise, and interpret data, information and /or situations.
3. Handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary.
4. Ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
5. Support our PMI and Self paying patients with queries, face to face and over the telephone.
6. Liaise with the Theatre Manager, Outpatient Manager, Patient Services Manager and Pre-op Lead to ensure efficient running of the day to day bookings process.
To succeed as a Bookings Coordinator/Customer Service Advisor you will need:
7. To be a commercially minded person with drive and plans in place to ensure success.
8. Be responsible for effective prospecting and managing opportunities throughout the entire bookings process utilising customer relationship and systems effectively.
9. To champion the customer experience in the hospital and work with colleagues to deliver a strong customer focused mind-set to bring the best of Nuffield Health to every customer.
Helping you feel good.
We want you to love coming to work, feeling healthy,happyand valued.That’swhywe’vedeveloped a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle,healthand fitness wellbeing rewards, such as free gym membership, health assessments, retaildiscountsand pension options. At Nuffield Health, we take care ofwhat’simportant to you.
Chester, The Grosvenor Hospital
The Grosvenor Hospital has remained a leading hospital in Chester since 1975. We work within the heart of our community to deliver a comprehensive range of treatments and services delivered by our wonderful team of clinicians and support staff. Our hospital is a modern environment with a new theatre suite and day care unit and holds the highest standards for patient care where staff ratios are not compromised. Care delivered the way it should be.
Find out more about our hospital here.
Join Nuffield Health and create the future you want, today.