Location: London (Hybrid, 2 days/week) + UK & Ireland travel
Type: Full-time
Compensation: Competitive base + bonus
Reporting to: Customer Success Director
About the Job
Openr is transforming how the hospitality industry manages menus and pricing. By centralising recipe, product, and pricing information into a single source of truth, we help multi-site hospitality operators connect to every channel; delivery platforms, EPOS, digital boards, order & pay apps, and print, without manual re-keying or fragile integrations.
We were built by operators who couldn't find what they needed. Backed by Imbiba and with £3m in funding, our customers include Stonegate Pub Company, Hall & Woodhouse, Big Table Group and the Azzurri Group. We're now expanding the platform significantly, with several new modules launching in the coming months, all focused on unlocking pricing optimisation capabilities for operators.
We see the customer lifecycle starting during the sales process. We believe our growth will come from a customer led strategy, including both ‘land & expand’ and customer advocacy as key drivers. This role spans the full journey, from first discovery conversation through to a live, working solution, and sits at the heart of a single, unified customer team covering all market-facing functions.
What You'll Do
Lead Discovery: Run structured, targeted discovery with senior prospect stakeholders pre-sale. Understand their estate, their tech stack, and where the real operational pain is; fragmented systems, slow price execution, manual data re-keying across channels.
Design Deliverable Solutions: Define the right solution and how it will be delivered, culminating in a signed Statement of Work that sets clear expectations for the customer and a clean brief for the implementation team.
Deliver Implementations: Drive the post-sale delivery phase alongside the Customer Success Director and Implementation Associate, guiding operators through each phase; from centralising their product library to enabling live, responsive pricing rules across their full estate.
Provide Early-Stage Support: Act as the technical point of escalation for new customers while dedicated support processes are built out. You know the platform and their configuration, which means you resolve issues quickly and build trust early.
Contribute Product Marketing: Write market-facing content for new modules and features as they launch; use cases, persona-specific messaging, and positioning that translates complex capability into clear commercial outcomes for each buyer.
Champion Customer Insights: Bring structured feedback from customer conversations back to Product and Engineering. The real-world intelligence that sharpens the roadmap and keeps our positioning grounded.
What We're Looking For
Solutions or Pre-sales Experience: 3+ years in solutions consulting, pre-sales engineering, or technical account management within B2B SaaS and/or Hospitality IT.
Senior Stakeholder Confidence: Proven ability to engage CFOs, Commercial Directors, and IT Heads; discussing margin and ROI in one conversation, integration architecture in the next.
Hospitality Knowledge: A genuine understanding of multi-site hospitality operations. The pain of 6-week menu cycles, manual pricing workflows, and fragmented data across channels should not require explanation.
Strong Written Communication: Able to turn complex product capability into sharp, outcome-led content for a specific buyer persona.
Process Rigour: Experience drafting Statements of Work and managing delivery against them, with attention to scope and expectation-setting.
Builder's Mindset: Comfortable working in a fast-moving environment where you'll sometimes need to build the process as well as follow it.
Technical Familiarity: Understanding of integration ecosystems; Zonal, Oracle, Fourth, delivery aggregators, POS platforms, is a strong advantage.
What Success Looks Like
In your first 12 months, you will:
Run discovery and solution design for all new prospects, with signed Statements of Work that implementations can deliver against.
Guide new customers to live, working solutions, with early adopters reaching latter phases (such as responsive pricing rules) faster than they expected.
Produce clear, persona-specific marketing content for every new module launched during the period.
Build a feedback loop between customer conversations and the product roadmap.
Be the person senior stakeholders; CFOs, IT Directors, Commercial teams trust as a credible partner, not just a vendor contact.
Why Join Openr?
We are at the start of our journey, with an exceptional product that will change the way operators control their pricing and menu data across every customer touchpoint. You will be one of the most important hires we make in this phase.
Market Traction: Backed by Azzurri Group and recently raised £3m in funding, with Stonegate, Hall and Woodhouse, Big Table Group and Azzurri Group as live customers.
High Influence: Shape how a genuinely differentiated product reaches the market, and how operators actually realise value from it.
Autonomy & Ownership: Freedom to define how the solutions function works, from discovery methodology to delivery approach.
Innovative Culture: Join an engaged, open, hard-working team at the forefront of hospitality tech.
Hybrid Role: 2 days/week in our London office.
Travel: Regular travel to clients across the UK & Ireland.
Compensation: Competitive base + commission.
If you're a solutions professional who wants to own the full customer journey, from first conversation to live pricing rules and help build a category-defining platform, we'd like to hear from you.
#J-18808-Ljbffr