Purpose of the Role
The main purpose of the job is to act as the first point of contact on site and to represent the client in as positive a manner as possible within the wider community. The role will also involve carrying out predominantly maintenance, health and safety and contract management issues on other properties as directed.
Key Responsibilities
* Provide an on-site presence for the Business Park
* Manage, market and operate the Park to the very highest of professional standards.
* Develop strong relationships with all Tenants.
* Adhere to all key performance indicators as set out in the Management Agreement between the owner and Savills.
* Be the face of the Park within the local community and to develop strong community links.
* Ensure that the Park is maintained to an excellent standard and contractors are carrying out their work to an appropriate standard.
* Ensure that those working on site are carrying out an work in a safe manner.
* Lead by example.
* Manage and lead the Management team to achieve the objectives as specified in the Parks business plan.
* Develop and encourage team building with all Park Management staff.
* Develop excellent lines of communication with all Park Management staff, the tenants, contractors and customers and the owner of the Park.
* Motivate both individual staff members and the management team as a whole.
* Motivate the Parks retailers.
* Attend tenants meetings with minutes of the meeting to be distributed to each staff member and Savills Property Management Surveyor.
* In liaison with the Property Manager, ordering the necessary maintenance works at the centre, ensuring the budget is adhered to.
* The ongoing training and development of all Park management staff.
* Implement Training Needs Analysis for each team member on a six- monthly basis.
* Conduct staff appraisals in accordance with the Savills staff appraisal policy.
* Mentor staff as deemed necessary and in accordance with the Savills policy.
* Attend all Management Meetings and any other meeting as requested by the Property Manager / Landlord.
* Keep Savills/Owner fully informed of all management, marketing, leasing and operational activities.
* Maximise opportunities to generate additional income.
* Ensure high levels of customer service are provided at all times.
* Prepare and submit to the Asset Management Surveyor/Landlord a brief weekly report/update.
* Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with retailers and any other relevant information that should be maintained to provide a proper audit trail.
* Ensure that each retailer adheres to their lease and Tenant Rules and Regulations.
* Be fully conversant with all relevant health and safety legislation.
* Comply with all H&S Regulations
* Submit for approval overtime schedules for staff alongside explanations where necessary.
Skills, Knowledge and Experience
* At least 3 years of managing a similar scheme
* Proficiency in CAFM systems
* Strong communication skills
* Ability to manage multiple properties simultaneously and resolve urgent issues under pressure.
* Competency in budgeting, service charge reconciliation, and financial analysis.
Working Hours - 08.30 - 17.30 Monday - Friday
Salary - £48,431.00
Please see our Benefits Booklet for more information.