We are working with an exciting business who are looking to recruit an Operations Coordinator to support the ongoing improvement and efficiency of its core business processes and systems. This role plays a vital part in enabling smooth service delivery and providing actionable insights to leadership.
Working alongside the Continuous Improvement Lead, you’ll help maintain, optimise, and embed software tools and processes that support daily operations. You’ll also contribute to performance tracking, documentation, and cross-functional coordination, ensuring consistency, clarity, and stakeholder satisfaction.
This position is ideal for someone who is highly organised, detail-oriented, and tech-savvy—with a strong focus on solutions, process improvement, and effective communication.
Key Responsibilities
1. Assist in maintaining and coordinating key business systems and operational processes
2. Support service delivery by ensuring systems and workflows are efficient and reliable
3. Gather and organise management information to support decision-making
4. Contribute to process documentation, performance trend tracking, and root cause analysis
5. Support the rollout and optimisation of digital tools used across teams
6. Collaborate cross-functionally to ensure consistent process understanding and adoption
7. Manage internal stakeholder queries and support operational needs proactively
What You’ll Bring
8. Strong organisational skills and a solutions-focused mindset
9. Excellent written and verbal communication skills, with a collaborative approach
10. Experience working with Microsoft 365 and business tools such as CRM or project platforms
11. Ability to manage multiple projects and priorities with attention to detail
12. A commitment to continuous improvement and process optimisation
13. Basic troubleshooting skills and comfort working with internal and external service providers
As Operations Controller you will be part of a purpose-driven organisation within a values-led, forward-thinking environment. They offer hybrid working.
Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.
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