About the company
A leading global professional services firm providing pensions solutions by combining innovative technology with deep industry expertise. With a strong focus on growth, learning and development, the business offers clear career pathways within a values-driven, collaborative environment.
What the role involves:
1. Act as a technical point of contact for complex member and client queries via phone, email and written correspondence
2. Perform and check complex pension calculations across a wide range of member and scheme events
3. Peer review work completed by junior team members, providing guidance and quality assurance
4. Ensure administration activities are completed accurately and in line with scheme rules and agreed procedures
5. Monitor workloads and progress using management information and reporting tools
6. Support delivery of client projects to agreed timelines and budgets
7. Identify process improvements and opportunities for additional client work
8. Maintain up-to-date knowledge of pensions legislation, procedural and regulatory changes
What experience is required:
9. Proven experience (minimum c3 years) in UK pensions administration
10. Strong Defined Benefit (DB) scheme knowledge and understanding of relevant legislation
11. Demonstrated ability to perform and review complex pension calculations accurately
12. Experience liaising with clients, trustees and scheme members
13. Excellent written and verbal communication skills
14. Strong analytical, problem-solving and process improvement skills
15. Professional pensions qualification (e.g. PMI) desirable