Shop Supervisor
Sue Ryder Charity shop, 134 Huddersfield Rd, Mirfield, Dewsbury WF14 8AN
15 Hours per week over 7 days
£12.79 per hour plus rewards and benefits
Responsibilities
* Use your skills and retail experience to help drive business, push sales, and achieve targets.
* Help to lead a team to deliver great customer service to donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Help to recruit, train & retain a volunteer team who look to you and the shop manager for leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
* Help to manage effective stock processes to ensure the shop is well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
* Help to manage an effective stock process through the Epos operation.
Minimum Essential Criteria
* Customer Service Experience
* Previous supervisory Experience
* Cash Handling/Till work
* Basic IT skills (emails/instant messaging/video calls)
* Organisational Skills
* Lone working experience
Desirable Criteria
* High street retail/leisure/hospitality background
* KPI and target experience
* Charity retail
* Health & Safety knowledge
* Team Player
* Key holder/opening/closing
* Merchandising/Stock rotation
Benefits
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
* Company pension scheme
* Staff discount with thousands of retailers
* Refer a Friend scheme - £250 payment
* Enhanced maternity, paternity and adoption pay
* Enhanced sick pay
* Electric Vehicle Scheme
* Healthcare Cash plan, to claim back costs of routine healthcare
* Death in Service benefit
* Staff discount of 10% on new goods online at shop.sueryder.org
* Structured induction programme and learning and development opportunities
* Access to Employee support programme
* and lots more (see full list on careers website)
Equality, Diversity & Inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices, including sharing interview themes or questions in advance, offering remote interviews where needed and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need.
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