Better places, thriving communities.
Minor Works Coordinator
Are you ready to be part of the market leader in kitchen fire suppression systems? At Marlowe Kitchen Fire Suppression, we excel in designing, installing, and maintaining top-notch systems for a wide range of clients across the UK, including hotels, restaurants, schools and hospitals.
In this role, you will be responsible for planning, coordinating, and overseeing small-scale installation and maintenance projects, ensuring they are delivered efficiently, safely, and to the highest standard. This is an excellent opportunity for someone with strong administrative and communication skills who thrives in a fast-paced, customer-focused environment.
Key Responsibilities
1. Coordinate and schedule planned maintenance activities, including preparing monthly job allocations and setting up new contracts and sites.
2. Support the planning and organisation of engineer workloads, ensuring efficient deployment and adherence to service timelines.
3. Liaise with clients, engineers, and internal teams to ensure all works are delivered within agreed timescales and service levels.
4. Arrange site access, obtain relevant permissions, and coordinate service visits in line with customer requirements.
5. Maintain accurate records through consistent data entry on CRM systems and customer portals.
6. Raise supplier purchase orders and manage associated administrative processes.
7. Prepare and issue RAMS (Risk Assessments and Method Statements) and permits where required.
8. Monitor and review engineer stock allocations for scheduled and remedial works. Handle incoming calls and respond to customer queries in a professional and timely manner.
9. Produce weekly reports detailing current, completed, and outstanding workloads, as well as customer account updates.
10. Generate and issue invoices for completed maintenance and remedial works.
11. Distribute completion documentation to customers following job finalisation.
12. Provide administrative support across the team and offer cover where required to ensure business continuity.
Person Specification
13. Proven experience in a coordination, scheduling, or administrative role, ideally within a service, maintenance, or engineering environment.
14. Strong organisational skills with the ability to manage multiple tasks, priorities, and deadlines effectively.
15. Experience coordinating workloads or scheduling field-based engineers or service teams.
16. Highly organised, proactive, and able to work independently as well as part of a team.
17. Strong attention to detail and commitment to maintaining accurate records.
18. Ability to work under pressure in a fast-paced environment while maintaining high standards.
19. Flexible and adaptable, with a willingness to support wider team activities when required.
20. Professional, reliable, and committed to delivering excellent customer service.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .