Information Technology Service Delivery Manager
Location: Bath (3 days a week onsite)
Hours: 37 hours per week
Are you ready to step up and make your mark in IT Service Management?
We’re building a brand-new team and looking for someone with energy, passion, and enthusiasm, someone who’s not afraid to have a voice and drive positive change.
This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey.
IT Service Delivery Manager – The role:
* Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement.
* Analyse incident and service request trends to identify opportunities for automation and better ways of working.
* Coordinate and support change management, ensuring documentation and impact assessments are up to date.
* Maintain and develop the IT knowledge base and service catalogue.
* Generate reports and dashboards to track key performance indicators (KPIs) and service metrics.
* Assist with root cause analysis and problem management to prevent recurring issues.
* Collaborate with IT teams, business units, and suppliers to deliver excellent service.
* Support the administration and configuration of ITSM platforms
* Support Software Asset Management (SAM), including software inventory, usage, and compliance.
IT Service Delivery Manager experience required:
* Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential).
* Analytical and problem-solving skills, with an inquisitive mindset.
* Experience working with third-party suppliers.
* Experience with ITSM tools (e.g., ServiceNow) is desirable.
* Organised, collaborative, and able to remain calm under pressure.
* Someone who wants to make improvements and isn’t afraid to speak up.
IT Service Delivery Manager, why join us?
* Be part of a new, dynamic team where your ideas and energy will be valued.
* Opportunity to shape and improve ITSM processes.
* Work with leading suppliers and cutting-edge technology.
* Grow your career in a supportive, forward-thinking environment.
Ready to bring your passion and make a difference? Apply now and help us shape the future of IT Service Management!
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