Our Assistant Hotel Reception Manager will be someone who assists the Front Office Manager with control, accountability and takes ownership of the department.
You'll promote a positive environment where colleagues are multi-skilled to ensure the guest always receives the friendliest and most efficient service possible. Knowledge of Opera is an advantage.
Working closely with the team, you'll make sure that all colleagues are aware of each day's business; such as any VIPs of the day and any special requirements that may be needed. We are looking for someone with the ability to quickly build strong rapport as the role requires frequent liaison with a range of other departments such as food & beverage, housekeeping, maintenance, and guest relations.
We are looking for someone who ideally has had similar experience within a similar-sized hotel with the ability to really help motivate the team and delegate effectively. A strong knowledge of the hotel/leisure sector is also key, alongside excellent organization and time management skills.
Exceptional communication skills are a real necessity, and you'll need to be able to build effective and strong working relationships with both the team, as well as create a rapport with guests.
Flexibility is essential, to cover all shifts, as we are open 24 hours a day, 365 days a year. Our usual shifts are 7am - 3:30pm, 9am - 5pm, 2:30pm - 11pm. You will work closely with the Front of House Manager, so all shifts are covered.
Job Types: Full-time, Permanent
Pay: £27,000.00-£28,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
* Store discount
Work Location: In person