Company Description
Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today Stannah is a global business, in the fifth generation with a hands‑on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators and homelifts and we also provide maintenance and repair services.
Job Description
Stannah has an exciting opportunity for a Senior Customer Sales Advisor to join the Sales Department based at Audenshaw Depot. This role will involve overseeing the day‑to‑day management of office operations while supporting customers throughout their sales journey, responding to enquiries about stairlifts and homelifts, and helping customers choose the best solution for their needs.
As the Senior Customer Sales Advisor your salary will be £27,500 plus OTE of £35,000. You will work Monday–Friday 8:30am–18:00 and Saturday 09:00–17:00. This position is a permanent contract.
We are looking for someone with supervisory experience who enjoys delivering excellent customer service, supporting a team and working towards targets in a fast‑paced environment.
Senior Customer Sales Advisor Responsibilities
* Oversee the day‑to‑day management of office operations
* Support customers throughout the sales process from enquiry to completion
* Respond to customer enquiries via telephone, webchat and live video communication
* Record customer interactions accurately on the company system
* Build rapport with customers and help identify the best product solution for their needs
Qualifications
* Previous supervisory experience
* Confident written and verbal communication skills
* Friendly, empathetic and positive approach to customer service
* Ability to work towards targets and achieve results
* Willingness to learn technical product knowledge and complete training
Benefits
* Market‑aligned salary, paid monthly
* Profit share bonus scheme paid quarterly based on group profits
* 25 days holiday plus bank holidays
* Holiday scheme to buy extra days’ annual leave
* Pension scheme with matched contribution / salary sacrifice
* SimplyHealth cash plan for health costs such as dental, optical, physiotherapy, chiropody treatments and more
* Life assurance scheme
* Long‑service award scheme with holiday benefit
* Company benefits discount rewards scheme (shop, hotel, days out, etc.)
* Employee assistance programme for well‑being support
* Enhanced maternity and paternity provision
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
EEO Statement
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
Right to Work
Appropriate right to work must be held by applicants. Sponsorship is not available.
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