Applications are invited for the post of full-time Care Navigator for our busy GP Practice located in the heart of Sittingbourne town centre.
Working hours are 37.5 hours per week, Monday to Friday, on a split shift rota system. Some evenings and early mornings are required.
This role is for a 12 months fixed term contract (Maternity Cover).
Main duties of the job
The successful applicant must be flexible, be able to work under pressure and enjoy working within a team. A good standard of education and previous experience of working in a GP surgery or in a customer-facing role are essential.
Duties can include but are not limited to:
1. Greeting and directing patients
2. Effective use of the appointment system
3. Booking appointments
4. Processing of information and assisting patients as required
5. Answering the telephone to patients and outside agencies
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community services.
About us
The Chestnuts Surgery is a secure and well-established GP surgery committed to providing high quality general medical care and enhanced services to our practice population.
To be courteous, approachable, friendly and accommodating to all.
Job responsibilities
The following are the core responsibilities of the care navigator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
1. Maintaining and monitoring the practice appointment system
2. Processing personal, telephone and e-requests for appointments
3. Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately
4. Signposting patients to the correct service
5. Initiating contact with and responding to requests from patients, team members and external agencies
6. Photocopying documentation as required
7. Inputting data into the patients' healthcare records as necessary
8. Directing requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
9. Managing all queries as necessary in an efficient manner
10. Maintaining a clean, tidy, effective working area at all times
11. Monitoring and maintaining the reception area and notice boards
12. Supporting all clinical staff with general tasks as requested
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
* Computer Skills
* Care Navigator training, reception skills qualification or previous experience of working in a busy medical setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr