Job Overview
Act as the first point of contact for all patients and visitors to the Cardiology department, providing administrative support for clinical staff and ensuring patient confidentiality and accurate booking of appointments.
Responsibilities
* Provide administrative support for clinical staff, including scanning of historical reports to Evolve.
* Serve as first point of contact to patients, relatives, and healthcare colleagues, maintaining a professional, courteous, calm, and sympathetic manner.
* Handle telephone enquiries from patients, relatives, GPs, and other healthcare colleagues.
* Maintain effective communication within the Trust, between hospital sites, GPs, and patients.
* Use Cerner / Prism system competently after required training and ensure patient details are accurate.
* Manage incoming and outgoing correspondence, filing, and photocopying in a timely manner.
* Alert clinical staff to patient delays or concerns regarding presenting condition.
* Identify and return incomplete request forms to appropriate staff for resubmission.
* Resolve data errors and improve data quality in liaison with clinical staff.
* Retrieve and file medical records and pacing notes, ensuring proper tracking.
* Retrieve investigation reports as requested by secretaries, clinical staff, or consultants.
* Use initiative and judgment to resolve problems and complaints, referring to senior staff as needed.
* Manage own workload and prioritise tasks.
* Work flexibly, covering colleagues for annual leave and sickness, and assist in training new and temporary staff.
* Identify equipment faults and report them promptly for resolution.
* Ensure each patient receives appropriate and individualised care.
* Maintain personal health and safety training up to date per Trust guidelines.
* Commit to ongoing professional development and identify training needs with the Operational Manager and Principal Cardiac Physiologist.
Qualifications and Experience
* English GCSE Grade C or equivalent.
* Computer literacy with Microsoft Office (Word, Excel) and internet usage.
* Minimum of two years administration experience.
* Experience working in a busy office with conflicting demands.
* Literacy with Cerner / Solus.
Knowledge and Skills
* Understanding of data protection.
* Ability to work independently.
* Experience with Microsoft Office and Windows.
* Good written and verbal communication skills; excellent English.
* Familiarity with filing, scanning, and handling files.
* Ability to work extended hours.
* Knowledge of six‑week diagnostic waiting list targets.
* Knowledge of hospital information systems.
Legal and Safeguarding Information
This post involves access to vulnerable people; therefore a Disclosure and Barring Service check is required under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.
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