About Distinction
Distinction works with mid-sized B2B service firms to modernise their digital platforms and customer experiences so they can operate efficiently, compete with confidence, and adapt to what’s next.
We’ve got big plans, and we’re looking for exceptional talent to join us on the journey.
About the role
The role requires managing and enhancing relationships with our existing clients. As an account manager, your role is pivotal in ensuring client satisfaction and account growth, and contributing significantly to the success of both our clients and Distinction.
Key responsibilities
* Directly manage up to £1m in annual revenue (5-10 accounts in total), understanding their goals, fostering relationships, and identifying growth opportunities
* Day-to-day client relationship management, both proactive and reactive.
* Coordinate with the project manager to ensure successful delivery of work aligned with client objectives
* Generate demand for our services by collaborating with colleagues to identify and close opportunities
* Regular reporting both internally and externally
Required experience
* Account management experience in a B2B environment
* Experience managing multiple accounts concurrently
* Experience managing stakeholders of all levels, including budget holders (over £100k pa) and senior leaders
* Knowledge gained from experience in a digital and/or technology company would be an advantage
Required skills
* Excellent presentation and communication skills
* Great interpersonal skills, especially listening and empathy
* Exceptional attention to detail and pride in any work produced
* Strong commercial awareness
* Calm under pressure
* Good range of influencing and negotiation styles to deal with different challenges
* Creative, solution-oriented mindset with a proactive approach
* Independence in decision-making, coupled with effective collaboration skills
* Ability to think and act independently as well as collaboratively
* Open, honest and direct, is comfortable in giving and receiving constructive feedback
* A passion for the type of work we do at Distinction (please take a look at what we do)
* Shared beliefs in Distinction's core values and a passion for the type of work we do
* A desire to learn new skills
Why work for us?
Distinction is a busy, fun place to work, with ambitious plans to triple our size in the next two years.
In addition to a competitive salary (verified by an external salary benchmarking company), we believe in providing meaningful benefits including:
* Flexible working hours
* Remote working – as per our ‘works where’s best’ policy
* 33 days days annual leave (inc bank holidays)
* Contributory pension scheme
* Enhanced sick pay – covering both mental and physical health
* Enhanced life leave – covering the unexpected events in your life
* Enhanced parental leave – covering maternity and paternity leave
* Health and wellness programmes
* New, high spec IT equipment
* Personal budget for learning, books, tech hardware and software
* Lots of opportunities to attend national and international conferences
* Enjoy savings on bikes and technology
* Onsite barista, 24/7 gym, regular breakfasts and happy hours
* A busy social calendar with regular in-person and virtual socials