Customer Contact Administrator Milton Keynes £28,300 per annum As a Customer Contact Administrator atAmplius,youllprovide high-quality, customer-focused administrative and front-line support, helping to ensure services are delivered smoothly and efficiently.Youllhandle customer enquiries with care and professionalism, working closely with colleagues to meet service standards,SLAsand regulatory requirements, while always putting the customer first. Salary: £28,300 per year Contract: 9-month Fixed Term Contract Your week : 36.25 hours Monday Friday 8.45am 5pm Location : Milton Keynes office based Snapshot of your role Ensure compliance with the Regulator of Social Housings Consumer Standards, policies, procedures and agreed SLAs. Manage and resolve customer enquiries across multiple channels (digital, social media, telephone and in person),maintainingaccurateand transparent records. Deliver a professional, customer-focused front-line and reception service, supporting the Contact Centre during peak periods. Monitor dashboards and workflows,allocatingand escalating tasks to ensure cases and repairs are completed within SLAs. Provide efficient administrative support across the organisation, including data entry, document management, financeprocessingand compliance-related tasks. Maintain high-quality customer records and systems, supporting reporting, dataprotectionand regulatory requirements. Promote a customer-first culture byidentifyingservice improvements, sharingknowledgeand contributing to continuous improvement in customer satisfaction. Whatwerelooking for Proven experience in a busy customer service or administrative role, handling enquiries across multiple channels. Strong ability to manage workloads effectively, meeting performance targets and SLAs in a fast-paced environment. Experiencemaintainingaccuratecustomer records, case managementsystemsand administrative processes. Excellent verbal and written communication skills, with a professional,empatheticand customer-focused approach. Confident IT user, with good knowledge of Microsoft Office and the ability to quickly learn new systems. Positive,resilientand flexible team player, committed to high-quality service, continuouslearningand improvement. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You mustresidein the UK for the duration of your employment and provide Right to Work evidence. Closing: 4thJanuary 2026 Phone screening: 8thJanuary 2026 Interviews: 12thJanuary 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Have questions? Contact us andwellbe in touch to support you with any questions,queriesor conundrums!