Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
TCI Officer
The closing date is 30 March 2026
We are looking for a highly motivated individual to join the Admissions booking team at Wrightington Hospital for a full‑time position.
Please be aware that if you are successful you will be required to present original certificates for all of the qualifications which you hold (as listed on your application) in order to demonstrate that you meet the criteria outlined in the person specification.
We are recruiting to a 37.5 hour permanent post.
Main duties of the job
Operationally responsible for the management of elective specialist orthopaedic admissions. Ensuring records are retrieved and prepared for the admission function. Delivering a quality and timely admissions service for patients admitted to Wrightington Hospital in line with the Trust Access Policy.
About us
Choose Well – Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values.
WWL is committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on‑call rota, if the role is predominantly operational.
Job responsibilities
* Adding patients to the inpatient waiting list
* Booking patients for a pre‑operative assessment
* Chasing pre‑operative assessment results
* Booking patients in for their operation, by phoning the patients
* Attending weekly meetings to discuss the operating lists
* Meeting with consultants and their team to discuss upcoming theatre lists
* Providing daily updates to the Manager/Supervisor regarding upcoming theatre lists
* Managing your own patient tracker list to assist with booking patients in date and priority order
* Covering team members when on leave or sickness
* Distributing via email full operating lists to relevant parties
* Keeping electronic diaries for your consultant's and their team updated
* Liaising with theatre staff and theatre coordinator about specialist equipment and custom implants
* Taking phone calls from patients regarding wait times and status from their pre‑operative assessment
Planning and Organisational Duties
* Ensure Consultant Management Reports are kept up‑to‑date and queries therefor are dealt with within a timely manner i.e., checking TCI eligibility, specialist theatre kit ordering etc.
* Responsible for direct booking of consultant operation lists/ward admissions and informing clinical teams of progress.
* Liaise with Medical Secretaries regarding consultant availability; additions to the waiting list ensuring replacement cancellations are made to achieve full capacity. Identify bed availability for admissions in liaison with other relevant departments.
* Responsible for selecting patients for admission, ensuring all Access Policies and Procedures are complied with in order to allow all theatre sessions.
* Liaise with theatre staff regarding availability of specialist equipment required for patients.
* Liaise with the Bone Co‑ordinator regarding patient admission dates and identify on the Admissions Manager System the type and amount of bone required following a decision at the Clinical Conference (Orthopaedic Admissions).
* Provide advice and guidance to patients regarding their admission details.
* Deal and direct all patient/client enquiries and correspondence to relevant departments in a timely manner.
Communications and Key Working Relationships
* Daily contact with consultant/nurse teams working on the in‑patient pathway to organise/reprofile or flag up patient priorities to support the admissions process.
* Liaise with other non‑clinical staff on the elective care treatment pathway to ensure patient progress and admission is in line with the Trust Access Policies & Procedures.
* Negotiate date of admission with patients in accordance with the Trust access policy for orthopaedic clinical teams.
* Check patient admission offers and chase up outstanding offer responses.
* Collate and distribute weekly orthopaedic admissions lists.
* Deal with patient correspondence/telephone queries regarding elective admission, using the correct documents to deal with the various actions.
* Good understanding of the PAS System, Admissions Manager System and other work‑related systems to complete specified duties acquired through experience of specialist orthopaedic/rheumatology services, i.e., patient registration, end‑user letters, waiting list recording and administration.
Person Specification
Knowledge
* Knowledge of healthcare records policies and their application.
* Knowledge of work in specialist orthopaedic administration function on Trust PAS systems and an understanding of how to apply this in practice.
* Data protection/ Caldecott and confidentiality codes of conduct.
* Knowledge of the Wrightington suite/specialist orthopaedic activity.
Skills
* Ability to communicate effectively at all levels.
* Ability to multi‑task.
* Ability to work to deadlines.
* Ability to prioritise work.
* A thorough approach.
* Customer care skills.
Experience
* Working towards performance targets.
* Experience of waiting list/admissions processes.
Qualifications
* NVQ Level III qualification or able to demonstrate equivalent experience.
* 5 GCSE's or equivalent qualification/experience.
* Clinical coding/medical terminology qualification.
Additional
* Flexible approach.
* Good time keeping.
* Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
£24,937 to £26,598 a year – per annum, pro rata
#J-18808-Ljbffr