Customer Service Specialist Location: Boughton, NG22 Opportunity Customer Services Representative (Part-Time, On Site) Salary: £14,900 - £16,000 depending on experience Hours: 22.5 per week (Tuesday-Thursday 9am-5pm) We are seeking an enthusiastic, friendly and confident Customer Service Specialist to join our team at Kast. You'll bring a calm, confident presence to a fast-moving environment, playing a vital role in keeping our operations running smoothly and helping us maintain strong, positive relationships with our customers. Responsibilities: Acting as first point of contact for customer queries via phone and email Listening and understanding what has happened, to take ownership through the resolution Help people get to a clear and fair outcome Liaising with internal teams, for their product experience, to support with resolutions Maintain accurate records in the Excel database Managing expectations and updating customers on progress of their case Feeding back ideas to improve the service Skills/Requirements Confident and professional phone manner, with strong listening skills Strong organisational and time management skills Excellent written communication Skilled user of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) Ability to work independently and as part of a team 2 years prior experience in a customer service role Full driving licence with access to a vehicle We can offer you a lot in return We empower each associate to BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com/careers Kohler is an equal opportunity employer. It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to gender, age, disability, religion, belief, sexual orientation, marital status or race. If, as an individual with a disability, you require any adjustments during the recruitment process, please contact the HR department through talentacquisitionuk@kohler.com (https://kohler.csod.com/ATS/JobRequisition/talentacquisitionuk@kohler.com) Note for Recruitment Agencies - the Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support, we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable. \RJ-1 \LI-Onsite