LiveSmart Manager
Rate of pay: £19 per hour PAYE
Location: Burgess Hill, RH15
Job Type: Contract (1-month rolling)We are seeking a LiveSmart Manager to ensure the safety, security, and operational efficiency of residential properties. This role is ideal for someone with a strong background in facilities management and a commitment to providing excellent customer service.
Day-to-day of the role:
Act as a key-holder, ensuring the security of communal areas and facilities.
Serve as the first point of contact for residents, contractors, and visitors, managing access to the building.
Coordinate with contractors for repairs, maintenance, and servicing of communal areas and equipment.
Manage utility company access for essential maintenance and servicing.
Oversee the operation and maintenance of laundry facilities and other communal areas.
Address and facilitate the resolution of complaints related to communal areas and facilities.
Supervise cleaning staff to maintain property conditions and ensure a welcoming environment.
Advise tenants on rent account management and arrears.
Conduct regular inspections to identify and address repair, maintenance, and security issues.
Perform water testing and emergency equipment checks in communal areas in accordance with health and safety standards.
Manage access for fire risk assessment actions and coordinate with contractors as necessary.
Perform health and safety inspections and maintain records in line with service standards.
Monitor and report accidents, incidents, and near misses, ensuring compliance with health and safety policies.Required Skills & Qualifications:
Proven experience in facilities management.
Strong customer service skills and the ability to engage effectively with diverse groups.
Self-motivated with excellent organizational skills and the ability to prioritize tasks.
Effective communication skills, both oral and written.
Experience working with older people or in a service-based role is advantageous.
Good understanding of diversity and equality issues.
Knowledge of data protection and confidentiality requirements.
Proficient in IT (Microsoft Word, Excel, Outlook, and in-house systems).
Understanding of the housing/building management sector and health and safety management.
Flexibility to cover out of hours emergencies and travel to alternative sites as required.
Valid driver's license and access to a vehicle for work purposes.To apply for the LiveSmart Manager position, please submit your CV detailing your relevant experience