Main Duties:
* Triage initial support requests and direct/action accordingly
* Provide IT support from basic user administration through to project tasks
* Respond to user requests and assist via telephone, electronically or in person
* Escalate calls to and liaise with third party support providers/suppliers to resolve issues
* Monitor stock levels of IT equipment
* Monitor computing power, storage, licences and services
* Provide input and assistance to projects, including the selection, configuration and deployment of new systems and technologies
* Audit of device access, ensuring starters and leavers are processed effectively
* Document administrative tasks and procedures?
Essential Requirements:
* Good standard of education
* Full driving licence
* Analytical thinking, problem-solving and root cause analysis skills
* Attention to detail
* Excellent organisation and communication skills.
* Excellent time management with a flexible approach
* The ability to manage a busy workload whilst thriving under pressure
* Confidence to communicate with colleagues at all levels
Essential Technical Experience:
1. IT degree, qualification or equivalent practical experience
2. A minimum of 3 years previous working experience within varied IT in...