1. Temporary role for 5 weeks
2. Working for a university in Nottingham
About Our Client
A University based in Nottingham, working as a Student Information Officer on a 5 week temporary basis.
3. Student Information Officer
4. An hourly rate of £14 per hour - weekly timesheets, weekly pay
5. Fully based on-site in Nottingham - student facing role
6. Temporary role for a 5 week duration, to start ASAP after the interview process
7. No parking on-site, good public transport links
Job Description
8. Be the first point of contact on campus for all face-to-face enquiries from students, staff, and public
9. Respond to queries through online channels including, phone, email, live chat, and social media
10. Respond to queries within the agreed service level agreement and adhere to KPIs
11. Provide information to students regarding courses, assessments, timetables, facilities, and university offerings
12. Contribute to the planning and delivery of induction and enrolment activities, and campus events
The Successful Applicant
Student Information Officer:
13. Previously worked in a role handling customer or student enquiries
14. Excellent customer service skills, providing a first class service to students, staff, and public
15. Able to work in a busy environment, managing multiple tasks
16. Ideally worked in the Higher Education sector, supporting student queries
17. A proactive attitude towards problem-solving and multitasking
18. Familiarity with database management systems is advantageous
What's on Offer
19. Student Information Officer
20. An hourly rate of £14 per hour - weekly timesheets, weekly pay
21. Fully based on-site in Nottingham - student facing role
22. Temporary role for a 5 week duration, to start ASAP after the interview process
23. No parking on-site, good public transport links