We are working with a premium fashion business who are seeking a Temporary Customer Service Representative to join its customer support team in Nottingham. This role will involve handling customer enquiries, ensuring a high standard of service, and supporting the overall customer journey across multiple channels. This is a full time role across Monday to Sunday, 5 over 7. Suitable candidates must be immediately available and not on notice. Responsibilities • Respond to customer enquiries via email, phone and live chat. • Resolve order, delivery, and product-related queries efficiently • Liaise with courier partners to investigate delivery or tracking issues • Maintain accurate records and handle customer information appropriately • Work collaboratively with internal teams to ensure a smooth customer experience Requirements • Previous customer service experience, ideally within retail, fashion, or e-commerce • Strong written and verbal communication skills • Excellent attention to detail and organisation • Confident problem-solver with a proactive mindset • Able to manage multiple enquiries in a fast-paced environment • Comfortable working both independently and as part of a team As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme. As this role is temporary, it is likely to be filled ASAP, so apply today to avoid missing out!