About the role
We’re looking for an experienced Social Insights Manager to join our Strategy team and help turn social data into clear, actionable insight.
Responsibilities
* Collating and processing high volumes of social-first performance data (engagements, CTR, CPRs etc.)
* Monitoring and reporting on performance, both from a campaign perspective and for always-on activity
* Distilling clear actions and insight from the data, making recommendations and presenting findings in a clear, client‑facing manner
* Crafting clear performance analysis and narratives in reporting
* Working closely with strategists to develop data‑driven work for current clients and new business prospects
* Assisting account teams on reporting for both ad hoc and monthly/weekly reports
* Creating social dashboards to aid and manage reporting across the agency, with real‑time updates for efficient result pulling
* Developing an agency proposition on reporting and which metrics matter, to advise clients in the best way possible
* Producing data‑driven insights for the agency and integrating them into white papers and articles for external publication
Qualifications
* Proven experience in a social insights or analytics role within a social, creative, or media agency
* Deep expertise in building custom Sprinklr dashboards and automated data pipelines to ingest, process, and unify organic and paid social performance data
* Advanced Excel skills, including pivot tables, complex formulas, and trend and performance forecasting
* Strong experience building and analysing customer audience segments within consumer insights platforms, using hypothesis‑led analysis to drive insight
* Proficiency across a wide range of social listening and reporting tools, including Brandwatch, Sprinklr, Rival IQ, and similar platforms
* Confidence using native social platform analytics and ads tools such as Meta Ads Manager, Facebook Ads Manager, TikTok Insights, and equivalents
* Experience with audience and market insight tools, including GlobalWebIndex, Statista, and Answer the Public
* Able to provide technical and analytical support to marketing, analytics, and strategy teams, helping interpret data, design experiments, and translate findings into action
* Comfortable partnering closely with strategy teams to develop scalable templates for monthly reporting, QBRs, and annual reviews grounded in robust data analysis
* Passion for social media, brands, and communications, with a strong grasp of emerging platforms, analytics methodologies, and privacy regulations
* Highly organised, able to meet tight deadlines, and naturally curious about brands, culture, and their intersection
Benefits
* Benchmark salary reflective of experience and within our salary bandings
* Hybrid working: 3 days in the office, 2 days from home
* 25 days annual leave
* Two weeks work‑from‑anywhere option
* Birthday day off – an extra day to celebrate your big day
* Wellbeing day off – another extra day with a voucher to support wellbeing
* Free breakfast, snacks and drinks in the office
* Private healthcare cover, cycle‑to‑work scheme, tech scheme and more
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