Overview
We are looking for an E-Commerce Assistant (with Data Analyst Skills) to work for a well-established premium oral care brand based in Altrincham. 4 days office-based, 1 day WFH. Reports to: E-Commerce Manager.
Fast-growing premium oral care brand redefining smiles with innovative whitening products and cutting-edge dental solutions. We pride ourselves on our quality, customer experience, and brand excellence — both online and in-store. As we continue to scale, we're looking for a sharp, organised and data-driven E-Commerce Assistant to help us deliver an exceptional online shopping experience.
Role Overview
This role is perfect for someone who is highly organised, loves problem-solving, and has a knack for turning numbers into insights. You'll work closely with our E-Commerce Manager to support the day-to-day running of our online store, while also analysing performance data to drive smarter, faster decisions. You'll have a hands-on role in maintaining site performance, supporting campaigns, monitoring stock, and optimising customer journeys — all while providing valuable data insights to help shape growth strategy.
Key Responsibilities
* E-Commerce Operations: Support the E-Commerce Manager in the daily running of the online store (product uploads, price changes, stock updates, product descriptions, imagery).
* Manage and update promotions, bundles, and special offers across platforms.
* Monitor stock levels and work closely with operations to avoid overselling or stock-outs.
* Ensure product pages are optimised for SEO and conversion.
* Assist with merchandising and improving site navigation and user experience.
Data & Performance Analysis
* Pull, clean, and analyse data from key platforms (e.g. Shopify, Klaviyo, Google Analytics, Meta, TikTok).
* Track KPIs such as conversion rates, AOV, ROAS, and customer retention metrics.
* Build and maintain weekly/monthly dashboards to share insights with the team.
* Identify trends and opportunities to improve customer experience and drive sales growth.
* Support testing initiatives (A/B tests, landing page optimisation, new product launches).
Customer Journey & Support
* Support customer service processes related to order queries, returns, and delivery issues.
* Identify and flag recurring issues to help improve the online experience.
* Work with marketing to ensure campaigns are accurately reflected online.
Skills & Experience
* 1-2 years of experience in an e-commerce or digital marketing environment.
* Strong analytical skills and ability to interpret data into actionable insights.
* Experience with Shopify (or similar e-commerce platform) is essential.
* Proficiency with analytics tools such as Google Analytics, Meta dashboards, and Excel/Google Sheets.
* Familiarity with Klaviyo or other CRM/email marketing platforms (preferred but not essential).
* Excellent organisational skills and attention to detail.
* Strong communication and problem-solving abilities
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