The R2 Customs First Line Manager leads a customs team and is responsible for overseeing and coordinating the end-to-end customs processes for goods moving from the EU into the UK. Managing a team of customs administrators and acts as the key link between vendors, Country Freight forwarders, and EU partners to ensure accurate and timely export documentation, smooth customs clearance, and compliance with all regulatory requirements.
The role combines people leadership, operational oversight, and customs compliance expertise to deliver efficient cross-border movements.
Key Responsibilities
* Ensure all export and import documentation is prepared in accordance with EU and UK customs requirements.
* Maintain up-to-date knowledge of UK customs processes and EU export regulations.
* Collaborate with internal teams (Planning, NDNS, EU control towers, Brokers, and Freight forwarders) to ensure accuracy and SLAs are met.
* Develop and maintain Standard Operating Procedures (SOPs) and work instructions.
* Manage two direct reports—customs administrators.
Qualifications
* Previous Transport Planning Experience.
* Previous Customer Service Experience.
* Previous Experience managing people.
* Good IT skills such as Excel.
* Experience with customs and brokers.
Inclusive Workplace
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
Benefits
* Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
* Free confidential 24/7 GP consultations.
* Hundreds of retail and lifestyle discounts.
* Affordable loans, savings schemes and free mortgage advice.
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