Job Title: End Of Contracts Specialist
PURPOSE SUMMARY:
Our client is looking for two experience end of contracts specialists to join their team.
1 x perm
1 x temp
To receive calls from customers as they approach the end of their finance agreements, discussing and advising on the end of contract options available. Making outbound calls to customers, encouraging brand loyalty and liaising with dealers regarding appointments to ensure maximum sales are achieved. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values.
KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS
Experience in the automotive or consumer finance industry preferred
Good knowledge of Regulation
Minimum of A levels or equivalent
End of contract experience
IT SKILLS PROFILE
Excel and Word to Intermediate level
Workflow management