Lead Service Coordinator
BCHA is a forward‑thinking, dynamic and vibrant place to work. We employ great people who are committed to our values and want to achieve the best outcomes for those most in need of our services to ‘find a way forward’.
Are you ready to lead a service that transforms the lives of people experiencing homelessness? You will oversee the smooth running of an established supported accommodation service in Plymouth. This service provides more than just housing – it’s a safe, supportive environment where residents can rebuild their lives. Your leadership will ensure that support is person‑centred, trauma‑informed, and delivered within a Psychologically Informed Environment (PIE).
You will lead a dedicated team of Support Workers, embedding these principles into daily practice to help people facing homelessness, trauma, and complex needs regain stability and independence. You will also work closely with the Senior Practitioner to ensure high‑quality, consistent service delivery.
Responsibilities
* Lead and support a team of Support Workers in delivering exceptional care and housing‑related support.
* Ensure the day‑to‑day operations of the service run smoothly and effectively.
* Embed trauma‑informed care and PIE principles across all aspects of service delivery.
* Work closely with the Senior Practitioner to maintain best practice standards.
* Collaborate with Local Authority Housing Teams, Social Services, Health and Mental Health Teams, Substance Misuse Services, Police, and other key partners.
* Work closely with senior leadership to align service delivery with BCHA’s strategic goals for homelessness support.
Why Join Us
* Lead a service dedicated to transforming the lives of people experiencing homelessness.
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* A supportive, collaborative environment where trauma‑informed care and PIE principles guide every decision.
* Make a real, lasting difference in the Plymouth community.
Requirements
* Strong understanding of mental health assessment and intervention techniques.
* Excellent communication and interpersonal skills.
* Empathy, compassion, and a commitment to customer confidentiality.
Work Schedule
Monday – Friday role with a mixture of different shifts on a 5‑week rolling rota. You will need to be able to work 07:30 am – 3:30 pm, 10:00 am – 6:00 pm, and 2:00 pm – 10:00 pm. Flexibility during weekends is required to support the 24/7 rota.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
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