We are currently recruiting for a Team Manager within Casualty Fraud in Claims who will be responsible for Operational Excellence and performance of their team.
Accountabilities
See the Possibility for Clients
Drive performance against targets, KPIs, SLAs and SOPs to deliver operational excellence and financial performance for clients
Ensure excellent quality of service for clients
Develop a high performing team culture with low attrition, high engagement and a deep understanding of delivering a great customer journey
See the Possibility for Our Firm
Performance management, coaching and mentoring to get the best out of our people to ensure individual/ collective targets are met
Manage capacity, recruitment and throughput of work for profit
Ensure completion of progressive monthly 121s to drive great performance and outcomes
Undertaking and if necessary leading on strategic project work that drives operational excellence, process improvement and compliance.
Drive a culture which prioritises the physical and mental wellbeing of the team members
See the Possibility for our People
Mentor and develop team members for progression
Undertake all of the required CPD and allocate time for self-development and development of others
Active participation as a team member
Actively assess the impact of their workload demands on their physical and mental wellbeing
Focus
Primarily a management role with ancillary case work as required
The key focus of the role is managing the team, its performance and delivering excellent results for Clients
Operational excellence for clients - managing for profit whilst delivering the KPI's and quality standards demanded by clients.
Performance management of team members to deliver targets/objectives
Process improvement and change management to ensure the successful implementation and widespread acceptance of the Claims Excellence project
Working collaboratively across all levels of the Firm to achieve the above accountabilities
This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role.