How youll make a difference
As an Operational Support Assistant, you will support with all aspects of the day-to-day running of our community meals service. You will play a key role in providing a professional and approachable point of contact for our customer and staff queries.
What you will be doing
* Acting as a focal point of contact for community meals, you will handle the day to day enquires and process new service users requests.
* It will be your responsibility to update team members on operational and procedure changes.
* When appropriate, you will be liaising directly with social workers and relatives of service users.
* Recording information accurately using various South Gloucestershire systems linked with adult social care, you will assist with the maintaining of customer information and records, adhering to GDPR at all times.
* You will be predominately office based, however there will be occasions where you will be required to support the service by delivering meals within the community, support in the kitchen or attend emergency calls from a team member.
What we need from you
* We require you to hold or be willing to obtain an NVQ Level 2 in business support, catering or equivalent, as well as holding a Food Hygiene Certificate. Although, w e can offer food hygiene and allergen training if required.
* It is essential that you have previous office and catering experience, with strong customer service skills.
* You must have good IT skills, with experience of maintaining data records accurately.
* Given the nature of the role, you will have the ability to work efficiently and at a sustained pace.
What you need to know
* Community meals is a year-round service, including Christmas and Bank holidays.
* You will be based out of the council offices at Badminton Road, Yate, BS37 5AF.
* This is a part-time role, with a rolling 5-on-5-off shift pattern, including weekend working. Your salary is pro-rata to hours worked.
* Shift pattern will be 8.30am - 2.30pm.
* Sunday enhancement allowance (time & half).
* Your uniform and equipment will be provided.
* Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post.
* You will be expected to travel throughout the authority and surrounding area so you must have a full, valid driving licence with regular access to a vehicle or have an alternative means of travel.
Interviews anticipated week commencing week commencing the 12th January 2026.
How a career at South Gloucestershire Council is different
* We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
* As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
* We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
* We’re providing essential services across our internal network to ensure we can fully support our community.
* We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future.
Weve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference: be part of it!
To view the full job description, please click this link: Operational Support Assistant