Key responsibilities
:
• Assist the Domestic Services Manager in ensuring a high quality of service output from the team.
• Carry out quality-control monitoring of all areas on a rolling basis, providing feedback, suggesting improvements and re-training staff where necessary.
• Plan rotas and allocate work so that all cleaning requirements are covered, especially when unexpected absences occur.
• Work hands-on when required, during holiday, sickness or unexpected absence or during periods of increased cleaning requirements.
• Ensure adequate stocks of cleaning consumables are maintained in the central store and within localised cleaning cupboards, placing and tracking orders as required.
• Assist in the resolution of enquiries and problems from building users, as and when they occur.
• Plan, organise and carry-out training for new staff members and existing employees. This includes providing a full induction as well as giving practical demonstrations of methods, standards required and use of cleaning equipment.
• Ensure staff adherence to policy, procedures and safe working practices.
• Assist the Domestic Services Manager with staff communication, welfare and support, mentoring and development, escalating any concerns or issues to the Domestic Services Manager in a timely manner.
• Organise and supervise the rolling programme of floor scrubbing, buffing and cleaning of carpets.
• Supervise any rolling programme of deep cleans organised by the Domestic Services Manager.
• Supervise the weekly in-house laundering of lab coats.
• Deputise for the Domestic Services Manager in their absence.
Working relationships:
• You will report to the Domestic Services Manager, communicating with them daily to ensure efficient and effective collaboration.
• You will work closely with the other Domestic Services Supervisor to ensure all work is covered appropriately.
• You will supervise the Domestic Service Assistants and Hazardous Waste Team.
• You will be required to interact with scientific and support staff at all levels.
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Education / qualifications / training required:
Essential:
• NVQ Level 2 in Cleaning and Support Services, or equivalent qualification or experience.
Desirable:
• NVQ Level 3 in Cleaning and Support Services, or equivalent qualification or experience.
• IOSH Managing Safely or other similar safety certification.
Previous work experience required:
Essential:
• Experience in a supervisory cleaning role.
• Proven experience of all major cleaning processes.
• Proven knowledge of safe use of various types of cleaning machinery.
Desirable:
• Experience of working in a laboratory, research or hospital environment.
Knowledge and experience:
Essential:
• Experience in supervising and managing a large team.
• A good knowledge of Health & Safety regulations and legislation, including COSHH, within the domestic services environment.
• Experience of implementing and adhering to standards and procedures.
• Good IT skills, including Microsoft Word, Excel and previous use of electronic ordering systems.
• Good office/administrative skills.
• Experience of delivering training.
Desirable:
• Experience in preparing COSHH assessments, SOPs and risk assessments.
• A sound knowledge of safe manual handling.
Personal skills / behaviours / qualities:
Essential:
• Ability to motivate and encourage staff to work efficiently and achieve a high standard of work.
• Ability to plan and prioritise the work of a team and individuals.
• Ability to provide constructive feedback to team members.
• Ability to work efficiently and effectively on your own with minimal supervision, as well as being adaptable to adjust priorities and cover the work that is required.
• Ability to make decisions and solve problems independently whilst also recognising when to escalate to a manager.
• Excellent oral and written communication skills.
• Excellent interpersonal and influencing skills.
• Good leadership skills.
• Ability to work under pressure but constructively, collaboratively and productively with others.
• A high level of discretion and confidentially.
• Desire to attend in-house training and advance in learning and abilities.
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