Overview
Join to apply for the Risk & Recovery Account Manager role at Cox Automotive Europe.
Role Details
Reporting to the Senior Risk Support Manager, this is a field-based role offering the flexibility of mainly remote working with occasional visits to our Chester Head Office. As a Risk and Recovery Account Manager (internally known as a Default Risk Account Manager), you’ll cover a wide patch across the South West and South of England from Penzance to Brighton and up to North West London. You’ll need to be comfortable with travel, with occasional overnight stays and you’ll play a key role supporting our dealer network across this diverse and dynamic area.
About The Role
NextGear Capital UK & Ireland, part of Cox Automotive, is the UK’s leading provider of Stocking Plans for independent and franchised dealers. Since 2014, we’ve supported over 2,000 dealers, partnering with two-thirds of UK auctions and a wide network of wholesale sources. We help dealers buy, manage, and sell vehicles more effectively with flexible, cost-efficient Stocking Plans tailored to their needs.
Why Join Us & What’s In It For You?
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
* Option to buy additional holiday days
* Your birthday off every year - paid
* One annual Well-Being Day for you to relax and recharge
* One paid Charity Day to give back and support a cause that matters to you
* Opportunities for career progression across the Cox Automotive network
Your time will be spent
* 40% Negotiating with and collecting from customers
* 40% Coaching, training and supporting dealers
* 20% Reporting and administration
This is a varied role where you’ll combine negotiation skills, relationship-building and risk management expertise to support our dealer network.
What You’ll Be Doing
As a Risk & Recovery Account Manager, you’ll play a key role in protecting NextGear Capital’s investment while supporting our dealer network. You’ll assess dealer health by analysing risk indicators, stock positions and account performance, before collaborating with head office to decide the best course of action.
Your responsibilities will include
* Risk assessment & decision-making – Evaluate accounts, determine whether to support, recover, or exit relationships, and report findings for collaborative decisions.
* Account recovery & resolution – Execute tailored action plans, from collections tactics to recovery strategies, ensuring the effective disposition of floored inventory where needed.
* Dealer coaching & rehabilitation – Re-educate and guide dealers back to compliance, focusing on sales administration and best practice to strengthen their performance.
* Collaboration – Work closely with office-based Risk teams and local field colleagues to deliver training, support, and account management strategies.
* This role combines analytical thinking, negotiation, and relationship management. From spotting early warning signs to driving resolution, you’ll make a real impact on both dealer performance and our business success.
What We’re Looking For
We’re looking for a confident, driven professional who can combine risk management with relationship-building. To succeed in this role, you’ll bring:
* Proven skills in negotiation, collections and resolving account issues.
* Experience conducting direct dealer collections on an assigned portfolio (field-based recovery experience is a plus).
* The ability to work remotely while maintaining open, proactive communication with office-based colleagues.
* Excellent organisational skills, with the ability to prioritise, plan dealer visits, and escalate issues when needed.
* Willingness and flexibility to travel across the South West and South of England up to the North West of London, including overnight stays, early starts/late finishes when required).
* IT proficiency, especially in Microsoft Excel and Word.
* Confident communication skills - both verbal and written, with the ability to engage at all levels.
* A professional, enthusiastic approach with strong attention to detail.
* A collaborative mindset — a team player who is equally capable of working independently.
* Knowledge of the automotive industry would be advantageous, although not essential.
We’re Committed to Inclusion
We’re committed to inclusion. We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Job Details
* Seniority level – Associate
* Employment type – Full-time
* Job function – Finance
* Industries – Wholesale Motor Vehicles and Parts, Financial Services, and Credit Intermediation
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