We’re working on behalf of an award-winning independent agency that blends data, creativity and technology to deliver exceptional customer experiences. With a growing portfolio of well-known B2C and B2B brands, they’re known for creating work that not only looks great but also delivers measurable impact.
Due to continued growth, they’re looking for a commercially minded CX Planner/Strategist to join their Strategy team. This is a key hire for the agency, someone who can sit at the intersection of data and creativity, helping to shape the way customers experience and engage with brands.
Their work spans a wide range of sectors including retail, travel, tech, automotive and finance, and they take pride in their inclusive values and ethical business practices. Flexibility is built into how they work, offering a mix of remote, hybrid and in-office collaboration to suit each team and project.
As CX Planner/Strategist you’ll play a lead role in helping clients understand and unlock the value of their customer data, building customer journeys and strategies that drive meaningful, measurable change. You’ll work across multiple accounts and projects, influencing senior stakeholders and partnering closely with creatives, analysts and client leads.
As a CX Planner/Strategist you'll:
Lead the development of strategic comms and CX plans rooted in data and insight
Facilitate strategy sessions and QBRs with a focus on performance and continuous improvement
Translate complex data into clear, customer-centric recommendations
Design measurable journeys and campaigns across digital and offline touchpoints
A background in strategy, CRM or planning, ideally agency-side
Strong understanding of how data and insight drive customer experience and ROI
Bonus if you have:
Experience with customer journey mapping, CRM tools or martech platforms
Knowledge of broader market or consumer trends relevant to brand planning