Head of Commercial - Grand Central
Location: York (hybrid)
Contract Type: Full-time, Permanent
Hours: 35 hours per week Monday-Friday
Reporting to: Director – Grand Central
Are you ready to shape the future of open access rail travel? Grand Central is looking for a dynamic, forward-thinking Head of Commercial to lead our talented Marketing and Revenue teams and drive growth across our operations.
This is a unique opportunity to make a real impact in a business that values innovation, collaboration, and customer-centric thinking. If you're passionate about data-driven strategy, commercial excellence, and creating inclusive customer experiences, we want to hear from you
Who We Are
Grand Central is a proudly independent train operator, part of the Arriva Group, running open-access services that connect communities across Yorkshire, the North East, and London. While we're a smaller player in terms of scale, our ambition is anything but. We're scaling up with purpose, guided by the people who make it happen. We're focused on expanding our services, enhancing our commercial strategy, and delivering journeys that matter to the people and places we serve.
What You'll Be Doing
* Leading a high-performing Commercial Team, including Marketing and Revenue functions.
* Developing and delivering strategic commercial plans to grow revenue and enhance customer experience.
* Collaborating with operational teams to ensure commercial insight drives decision-making.
* Supporting the development of new Open Access services and business cases.
* Championing innovation in pricing, retail, and marketing communications.
* Providing commercial guidance across Arriva Rail Services and contributing to future rail strategy.
Want to see more of the detail? Contact us for a copy of the full Job Description.
What We're Looking For
We welcome applications from all backgrounds and are committed to building a diverse and inclusive team. If you bring energy, curiosity, and a collaborative mindset, you'll thrive here.
Essential Skills & Experience:
* Strong leadership and analytical skills, with significant experience in commercial strategy.
* Experience of developing and owning revenue forecasts and department budgets.
* Confident communicator, able to influence at all levels.
* Hands-on experience in revenue management, pricing, and marketing.
* Comfortable working with complex data to drive insight and performance.
* A positive, proactive approach to problem-solving and innovation.
Desirable Skills & Experience:
* Any experience working on new Open Access services would be a bonus but by no means essential
Why Join Us?
At Grand Central, we're more than just a train company — we're a close-knit team of passionate professionals with big ambitions. Growth is at the heart of our strategy, and we're committed to developing our people alongside our business. We offer a supportive and inclusive culture, opportunities for career progression, and the chance to help shape the future of rail.
And of course, there are some fantastic perks too:
What's in It for you?
* Travel scheme for employees, partners, and dependents (subject to scheme rules), currently covering all Arriva UK Trains TOCs.
* Rail Staff Travel Pass after passing probation, offering up to 75% discount on other TOCs.
* Eligibility to apply for a FIP Pass after 12 months of service, providing discounted European train travel.
* Friends and Family travel codes for Grand Central services.
* Free access to Headspace Premium for employees and up to five family members or friends.
* Generous Maternity & Adoption Leave policies of 26 weeks full basic salary and 13 weeks half basic salary.
* Cycle to Work scheme to support sustainable commuting.
* Death in service benefit of 4x annual salary.
* Free physiotherapy sessions to support physical wellbeing.
* Access to the Aviva Digicare+ App for digital health services.
* Employee Assistance Programme (EAP) for confidential support.
* Free eye tests and contributions towards prescription glasses.
* Exclusive discounts through 'The Village' on a wide range of retailers.
* Optima Workplace Wellbeing App for holistic health support.
* AXA Business Health Insurance (taxable benefit).
* Wellness Cash Plan (WPA) for everyday health expenses.
Sound like the right fit? Apply now and let's start the journey.