To provide comprehensive support to their appointed lawyer to ensure that they are able to operate at optimum efficiency. This is a varied role which will involve a high level of telephone work and will therefore require excellent communication skills. Good time management and a high degree of self‑management and initiative will also be required.
Key Duties and Responsibilities
* To be the main point of contact for clients in the absence of his/her lawyer.
* To answer the telephone promptly, taking messages and following up where necessary in a pro‑active manner.
* To build relationships with clients and internal and external contacts on behalf of the team.
* To attend clients/contacts in person and on the telephone and to provide such support in a professional and friendly manner, in keeping with the Company’s standards of client care.
* To prepare correspondence and legal documents using the case management system and to ensure a high quality of the documents, emails, faxes and photocopies through audio and copy typing.
* To progress cases within the limit of their ability as requested by their lawyer.
* To open and close files.
* General administrative support to the lawyer.
* To carry out/organise relevant copying.
* To make appointments, arrange meetings and maintain the diary of their lawyer.
* Support colleagues/the wider team as required.
* To undertake training of new employees where required.
* To maintain and update the filing.
* To undertake any specific training when required to do so and overall to have a responsibility towards self‑development.
* To ensure the confidentiality of all the Company’s and clients’ documentation and information.
Essential Skills and Experience
* Good standard of education (prefer grade C in English and Maths at GCSE).
* Knowledge of the company’s policies and procedures.
* To know and be able to work within the extent of their remit.
* Excellent spelling and grammar.
* Good organisation and attention to detail.
* Ability to work with minimal supervision.
* Ability to deal with highly confidential and sensitive information.
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