A little bit about us:
EMG Solicitors is an award winning Legal 500 law firm with offices across the North but acting nationally, specialising in Court of Protection, Deputyships, Mental Health Law, Family Law and Mediation, Residential Conveyancing, Dispute Resolution, Employment Law, Education Law and Wills, Trusts & Probate services.
Our mission is to provide the legal support our clients require in order to achieve anything from their basic needs to their wildest dreams and everything in between.
What are we looking for?
We are currently looking to recruit an engaging and proactive IT Trainer to join our firm and support colleagues across six UK offices. You ideally will have 3 plus years experience delivering IT training in a professional environment.
Where will you be based?
This role will be based from our Durham office but we would expect you to travel and work from other offices from time to time.
How many hours will you be working?
This is a full-time role which is 35 hours per week, however at EMG Solicitor we work flexibly, its not a 9 to 5 role, but we do expect the work to be done, when you do it can be largely up to yourself, your Team Leader and the requirements of your clients.
A brief overview of the role:
This role works within the Workplaces and IT team. We are seeking an engaging, proactive IT Trainer to join our firm and support colleagues across six UK offices. This role plays a vital part in ensuring colleagues are confident, efficient, and secure in their use of technology.
You will deliver high-quality onboarding, systems training, device adoption support, and cybersecurity awareness. You will also contribute to IT projects and ongoing digital capability improvements across the firm.
What will we expect from you:
Undertaking work
You should be passionate about providing:
* Technically excellent advice and support to clients, delivered in a user-friendly way.
* Exemplary client service.
* We take the view we stand and fall as a team - you will need to work both on your own and as part of a team.
Getting paid for the work you do.
IT Onboarding & Induction Training
* Deliver engaging IT induction sessions for all new starters.
* Provide role-specific training tailored to legal teams, support staff, and managers.
* Ensure new colleagues are confident with all core systems and devices.
Systems Training
* Deliver training on the firms key applications (e.g., practice management, document management, time recording, billing, and Microsoft 365).
* Produce user guides, video walkthroughs, and e-learning content.
* Support upgrades and new system rollouts through planning, documentation, and training delivery.
Device & Hardware Training
* Provide training for:
* Mobile devices (apps, security, best practice)
* Photocopiers and multifunction devices (secure printing, scanning)
* Telephony/video devices (Teams Rooms, headsets)
Cybersecurity Awareness
* Deliver cybersecurity training and support firmwide compliance programmes.
* Provide practical advice on phishing threats, secure data handling, and safe digital behaviour.
* Reinforce cybersecurity best practice through regular targeted sessions.
Project Support & Management
* Contribute to IT-led change projects through user training, documentation, and rollout planning.
* Support user acceptance testing and stakeholder communications.
* Ensure training deliverables are aligned to project objectives.
Training Needs Analysis & Continuous Improvement
* Gather training requirements through regular engagement with the IT Helpdesk, identifying recurring issues or gaps in user knowledge.
* Proactively identify and schedule refresher courses for key systems, processes, and cybersecurity topics.
* Maintain a training calendar and ensure consistent communication with teams and managers.
* Track training attendance, effectiveness, and feedback to continually refine content.
To be able to perform this job you will need.
* As far as experience goes, you will need to have demonstrable experience delivering IT training within a professional services environment, ideally with around three to five years experience in a similar role.
* You will need to have strong working knowledge of Microsoft 365, including Teams, Outlook, OneDrive and SharePoint, and be confident supporting colleagues in the effective and secure use of these systems.
* You will need to be an excellent communicator and presenter, with the ability to translate technical concepts into clear, practical guidance that colleagues at all levels can easily understand and apply.
* Effective organisational and planning skills will need to be part of your skill set, along with the ability to manage a varied workload, deliver training across multiple offices, and proactively identify opportunities to improve digital capability.
* You will need experience creating engaging training materials in a variety of formats, including written guides, video walkthroughs and digital learning content, and be comfortable supporting system upgrades and new technology rollouts.
* Ideally, you will have experience within the legal sector or another professional services environment, together with familiarity with practice management or document management systems and an understanding of cybersecurity awareness and best practice.
* We are also looking for someone who is approachable, patient and enthusiastic about supporting others, confident communicating with senior stakeholders, willing to travel between our UK offices, and motivated by continuous personal and professional development.
A little bit about the colleague were looking for:
Were looking for a colleague who aligns with our core values of:
* Cooperation - we proactively support our clients and each other.
* Courage - we are ambitious and think big.
* Excellence - we deliver excellence.
* Integrity - we are open and transparent.
* Kindness - we value people, communities, having fun and being happy.
We want someone who will work proactively to deliver exceptional client service through the knowledge and skills they bring to the role. We want someone who will go the extra mile for both their clients and their colleagues, so we can all achieve anything from our basic needs to our wildest dreams and everything in between.
What you can expect from us:
Firm wide annual bonus scheme, in addition to a competitive salary
4% Pension employer contributions offered through Standard Life
25 days holiday entitlement per year (FTE) with an additional three days off at Christmas
5 extra days paid leave on your 5-year anniversary (and every 5 years thereafter)
Life Assurance providing your loved ones with a 3x salary death in service benefit
Employee Assistance Program a Freephone number you can call 24/7 for personal, legal and financial issues; to arrange counselling and a GP helpline
Free annual flu injection
EMG Rewards Vivup well-being & Tastecard apps offering discounts across a large number of retailers & restaurants
£50 Gift card on your birthday as well as a late start or early finish
£50 Gift card at Christmas plus Christmas closure (subject to variation)
Cycle to work scheme
Salary Sacrifice Electric Car scheme
Fruit and refreshments in each office
If you want to take the family or friends out, we have two passes for Beamish open air museum which you can book out and take up to 10 people
Opportunity to join EMG working groups, such as our Green Team, Better Health at Work Team, Justice, Empowerment, Diversity and Inclusion Team (JEDI) & our Community Team
- Regular surveys to understand issues our team care about. Includes regular guest speakers on a wide range of topics
EMG Solicitors are an equal opportunities employer.
To apply for this role, you must have the right to work within the UK.