EMEA Payroll CoordinatorEMEA Payroll Coordinator
Department: Operations
Employment Type: Permanent
Location: Aberdeen, Scotland
Reporting To: EMEA Payroll Team Lead
Description
The EMEA Payroll Coordinator role is at the heart of our ongoing global payroll operations, acting as the interface between our global customers and in-country partners to ensure that their payrolls are consistently delivered accurately and on time while providing a best-in-class customer experience.
We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process.
On a typical day, you'll be...
1. Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
2. Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
3. Hosting and chairing regularernance calls with customers to track progress, review performance and identify opportunities for improvement
4. Preparing monthlyernance reports by country
5. Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
6. Preparing payroll calendars and checklists, ensuring that checking sheets arepleted for every payroll processed
7. Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating moreplex issues through our internal channels
Skills, Knowledge & Expertise
8. Experience in a customer service / administration environment
9. Payroll experience would be advantageous, but training will be provided
10. Self-motivated with a passion for great service delivery
11. A genuinemitment to delivering the highest standards of customer service
12. An unusually high attention to detail, with the ability to spot errors or notice when things "just don't look right" - and motivated to follow these through to resolution
13. Really good skills with databases, systems and software packages, especially Microsoft Excel
14. An honest and authenticmunication style, able to face into both positive and difficult conversations
15. A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind
Job ID 245ac6d7-5ebc-4221-a112-ab5bd7dbd2ec