This post is only open to internal applicants from Mersey Care NHS Foundation Trust.
Ward Administrator
Band 3
Main area Ward Administrator Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday, flexible between 8am-6pm) Job ref 350-MHC7300817
Site Hope and Recovery Centre Town St Helens Salary £24,625 - £25,674 per annum Salary period Yearly Closing 08/07/2025 23:59 Interview date 21/07/2025
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
We have an exciting opportunity for a developing Administrator to support the St Helens Inpatient Admin Team. The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care.
The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.
Main duties of the job
The purpose of this post is to provide a timely, accurate and comprehensive range of administration, clerical, and cashier duties to support inpatient areas across the Division. The post holder will be a keymember of the ward based and administrative teams.
The post holder will be required to maintain confidentiality in relation to patient and staff information. They will work flexibly to meet the needs of the service and to support ward and service processes.
The postholder will work with a high level of accuracy, a commitment to team working and continuous improvement to bring about positive service outcomes. They will have good written and verbal communication skills and demonstrable organisational and time management ability.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Produce typed letters/reports for the ward on various issues relevant to the Serviceand distribute to others via IT systems, internal mail and the e-mail system, asappropriate.
In line with Service requirements, prepare agenda and papers for various meetings; attend, take and transcribe the minutes and distribute in accordance with agreed timescales.
Coordinate all ward round documentation across all disciplines, including maintenance of the membership lists via the relevant Clinical Information and e-mail systems.
In line with Service requirements, produce typed documentation to support keyworkers. Distribute relevant documents to members of the clinical team.
Ensure an adequate process for disposing of confidential clinical information/ documents.
Responsibility of reporting, co-ordinating and tracking of maintenance requests.
Maintain recording systems to support the monitoring of annual leave, sickness,and training of ward staff via the online roster system.
In line with Service requirements, maintain manual and electronic patient and ward records.
Maintain stationery and provisions stocks and order any other items required for the ward.
Carry out general office duties, e.g., answer routine telephone enquiries, take/deal with messages, book appointments when required, photocopying.
Carry out Cashier duties as per training provided and in accordance with TrustStanding Financial Instructions.
Escort professional visitors within the sites, as required.
Liaise with clinical and other administration staff providing information as required.
Book interpreters via the appropriate booking system for service users as required.
In accordance with Trust Information Governance and Caldicott guidance, receive andimpart information of a serious criminal nature to others who have a professional rightto know.
Provide cover for colleagues as requested by the Administration Manager, including receptionduties.
Contribute to general development initiatives and project work in line withService requirements.
Ensure that work is conducted in accordance with Trust policies and proceduresand contribute to their development.
Arrange appointments for professional visitors as and when required, coordinating allaspects of the visit, and liaising with security.
Participate in the local induction process for new staff.
Person specification
Knowledge/Experience
* Proven relevant experience of working in an administrative role
* Demonstrable organisational and time management skills
* Experience/knowledge of people experiencing mental health issues
* Experience of working in health care setting
* Minute taking experience
Values
* Acountability
* Support
* High Professional Standards
* Responsive to service users
* Strong Customer Service Beliefs
* Transparency and Honesty
* Discreet
* Change Oriented
SKILLS
* Good written, verbal, and nonverbalskills
* Ability to work flexibly to meet service need
* Ability to use initiative and maintain a positive and professional attitude
* Ability to work as part of a team
* Ability to prioritise work with minimum supervision
* Ability to maintain confidentiality
* Good interpersonal skills and the ability to relate to people with tact and diplomacy
* Willingness to work in a secure setting
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Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email sensitive@dbs.gsi.gov.uk ) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
Flexible working requests will be considered for all roles.
Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.
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Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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