Escape Recruitment Services Commercial Division are working on behalf of our client, a successful and well-established manufacturing organisation based in Livingston. They are offering an excellent opportunity for an experienced Customer Service Coordinator to join their team on a permanent basis.
Key Responsibilities
* Manage a portfolio of customer accounts, building and maintaining strong relationships
* Process customer orders and track them through to delivery
* Allocate stock accurately to customer orders
* Provide customer account reports and forecasts to internal stakeholders
* Collaborate with internal departments throughout the order lifecycle
* Resolve issues promptly, providing effective and customer-focused solutions
Background and Experience Required
* Proven experience in a similar role such as Customer Administrator, Sales Administrator, or Account Manager
* Background in a fast-paced manufacturing, supply chain, or distribution environment
* Strong customer service and relationship management skills
* Excellent attention to detail and high level of accuracy
* Confident IT skills, including MS Word, Excel, and experience with CRM or ERP systems
* Clear and professional communication skills, both written and verbal