Uptime Engineer - Role Overview
SMT GB is looking for experienced Engineers who are ready to advance their career in a role that moves away from the tools and into a new challenge.. Working as a desk based Uptime Engineer, you will be responsible for maintaining and improving the operational efficiency of equipment. You will work closely with customers to ensure their machinery is performing at optimal levels, minimizing downtime, and maximizing productivity.
This is a depot based role and can be based from either our Brownhills or Treforest depot.
Key Responsibilities:
Develop maintenance strategies based on contract fleet trends to improve reliability and performance
Ensure systems are updated with accurate machine population data, ensuring all regional machines report correctly
Use inspection reports, oil analysis, and internal systems to identify and address machine issues
Oversee and support parts and service quotes to increase incremental work on contract machines
Identify parts, labour, and tooling needs for warranty cases to reduce engineer travel and minimise unrecoverable costs
Generate sales leads for high-value work and actively promote parts, remanufactured products, and service solutions
Gather market intelligence, monitor competitor activity, and report on lost sales to improve performance
Collaborate with the internal teams on contract strategies and cost management throughout the machine's lifecycle
Manage technical support escalations, assist with complex customer communications, and oversee rework programs efficiently
Ensure product updates and bulletins are actioned as part of relevant repairs and undertake additional duties as required
Requirements
Qualifications and Skills Required:
NVQ Level 3 in Plant Maintenance or equivalent
Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience
Good technical knowledge of current heavy plant mechanical systems, machine ranges and parts
Excellent communication skills both written and verbal
Passionate about delivering exceptional levels of customer service
Ability to troubleshoot and solve problems efficiently
Able to build good working relationships with internal and external stakeholders at all levels
Able to produce and understand technical reports
Ability to work at pace and using own initiative
Strong IT skills with the ability to use all MS packages and systems
Desirable Skills:
Experience working in a technical support or project coordination
Condition Monitoring experience
Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
5% Employer Pension contribution
25 days annual leave + Bank Holidays
Cycle to Work Scheme
Life Assurance 4 x annual salary
Financial/Physical/Mental Health Counselling and Coaching sessions
Free Will writing service
EAP, which includes 24/7 Doctor access
Healthshield - Cashplan for all employees
Family Friendly policies
Company events
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