Who is DHL Global Forwarding?
DHL Global Forwarding
(DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.
You name it, we've shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.
Role Overview
As the Business Development manager, you will be the subject matter expert for Order Management Solutions (OMS) working in partnership with DHL Sales to enable the OMS product to enable our Growth and EBIT targets.
Key Responsibilities:
* Deliver business development and revenue growth for Order Management Solutions in both the UK and European markets.
* Identify and pursue strategic opportunities with new clients.
* Develop retention, upsell and cross-sell strategies with our existing customers.
* Collaborate with internal teams to tailor solutions that meet client needs.
* Maintain strong relationships with key stakeholders and decision-makers.
* Monitor market trends and competitor activity to inform business strategy of future needs.
* Represent DHL professionally at industry events and client meetings.
* Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
* Contribute to the First Choice continuous improvement program
Skills and Experience:
* Customer obsessed
* Able to translate the services we provide into compelling Service, Value and Commercial propositions.
* Managing relationships
* create trusting customer relationships at all levels to deliver business growth and excellent service outcomes.
* Teamwork,
managing effective communication with all relevant stakeholders. Keep key stakeholders informed of progress.
* Problem solver
, develop solutions for customers that exceed the capabilities of our competitors.
* Intercultural competence
– able to collaborate effectively across different European markets and cultures, adapting communication and approach to diverse stakeholders
Benefits:
* A competitive salary
* Generous holiday entitlement
* Eligibility to participate in the Employee Incentive Bonus Scheme
* Pension scheme which includes life assurance
* Access to professional employee assistance and wellbeing programme