Designation- Client Account Manager/Customer Success Manager
Experience- 6+ years
Qualification - Graduation
Location - UK
Job Description
The Account Manager will act as a trusted partner to customers, ensuring they achieve maximum value from the company's products and services. With 6+ years of experience, the role is responsible for driving customer satisfaction, retention, adoption, and long-term account health, while identifying growth opportunities aligned with customer outcomes.
Key Responsibilities
● Own and grow a portfolio of customer accounts
● Drive renewals, contract extensions, and expansion revenue
● Identify and close upsell and cross-sell opportunities
● Build strong relationships with senior customer stakeholders
● Ensure customer satisfaction to maximise retention and lifetime value
● Collaborate with internal teams (sales, product, support, operations) to resolve issues and improve
customer experience
● Advocate for customers internally, sharing feedback and insights with product and leadership teams
● Identify expansion opportunities where they align with customer needs and success
● Support contract renewals and commercial discussions in partnership with sales
● Maintain accurate customer records, success plans, and forecasts in CRM and CS tools.
● Manage escalations and ensure timely resolution of customer issues.
Skills & Experience Required
● 6+ years' experience in Account Management, Customer Success, or a similar role in IT Consulting and
Services Industry.
● Proven experience managing renewals, account growth, and customer retention
● Strong commercial acumen with the ability to balance customer value and revenue growth
● Excellent stakeholder management, communication, and negotiation skills
● Experience working with senior and C-level client stakeholders
● Data-driven mindset with experience using CRM and customer success tools
● Strong problem-solving and escalation management skills
Desirable
● Understanding of software platforms like iPaaS, APIM, ERP, Data, AI Agents
● Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
● Experience supporting technically complex or solution-based customer accounts
Salary and Perks
• In line with an individual's skills and experience.
Interested candidates can send their application and CV to