As a Customer Success Specialist at our client, your primary responsibility will be to provide continuous support to ensure customer satisfaction with the software system.
Whether you are a recent graduate looking to kickstart your career or someone considering a career change, they are looking for candidates who are enthusiastic about learning and growing within a well-established organisation. If you are passionate about customer service and would like to make a positive impact on the Care sector, they encourage you to apply.
The Job Role:
* Conduct online tutorials to assist customers in maximising their user experience.
* Maintain accurate customer records in Salesforce to ensure efficient communication and support.
* Focus on customer engagement and communicate the benefits of their software consistently.
* Creatively and effectively resolve customer queries to ensure customer satisfaction.
* Collaborate with colleagues to meet performance metrics and stay informed about industry trends.
What They're Seeking in a Candidate:
1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities and a customer-centric approach.
3. Proficiency in Salesforce or willingness to learn.
4. Ability to work collaboratively in a team environment.
5. Prior experience in the Care sector or customer support is a plu...