PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Telford on behalf of our client who has a nationwide presence.
RLO Roles and Responsibilities
* Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects.
* Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised.
* Responsible for collation of resident information packs and administration of customer records, KPI's etc.
* Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships.
* Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day.
* Willingness to support and promote the company and its activities at open days and community engagement events.
RLO Requirements
* 2 x references from a previous RLO position
* SSSTS
RLO Benefits
* Weekly pay
* Monday to Friday
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