IT Support Engineer (Level 2 Deskside Support) ?? London, W1S ?? £140 per day (inside IR35 - Umbrella only) ?? Contract Dates: 11th August 22nd August, 27th August, and 29th August Overview: Were looking for a proactive and friendly Level 2 Deskside Support Engineer to provide on-site IT support during a short-term cover period. Youll be the go-to face for users needing assistance, so confidence, approachability, and initiative are key. Key Responsibilities: Provide deskside Level 2 support for users across hardware, software, and peripheral issues Floor-walk to check in with users and proactively resolve IT concerns Act as the first point of contact for any on-site IT-related issues Log, update, and resolve tickets in a timely manner Support Microsoft 365 and other standard office applications Prepare, deploy, and maintain user equipment (e.g. laptops, docking stations) Liaise with the wider IT team for escalations or follow-up tasks Requirements: Proven experience in a Level 2 support or deskside engineer role Good knowledge of Windows 10/11, Microsoft 365, and standard business tools Strong interpersonal and communication skills A proactive, can-do approach with a focus on user satisfaction Able to commit to the specified dates