Leading a Centre of Excellence by providing services in Digital outcomes across BUK, including Product Ownership of capabilities and journeys, owning business architecture and outcomes.
Driving key outcomes such as ensuring the most reliable digital platform, platform availability, and sustaining budget management.
Establishing the "Minimum Standard" for Digital, managing gateways into digital channels, incident management, change governance, UAT, and partnering for technology transformation (Minerva). Also responsible for developing common capabilities across apps, such as digital keys and deep linking, and advancing AI capabilities across business areas.
Serving as the relationship lead for BX Digital Architecture (NA) & BX run.
Conducting market research to understand customer needs, pain points, and emerging trends, supporting profitability analysis, market sizing, and positioning for new products, and identifying diversification opportunities for competitive advantage.
Evaluating technical feasibility, legal compliance, and potential risks associated with new product development and launch.
Managing comprehensive launch plans and technical deployments, including rollout timelines, marketing strategies, training, and communication channels to promote new products effectively.
Monitoring key metrics such as adoption rates, usage patterns, customer satisfaction, and revenue to assess product performance against goals.
Managing a business function and contributing to strategic initiatives, influencing policies, and managing complex projects that may be business-wide.
Leading a large team or sub-function, guiding other managers, and embedding a performance culture aligned with business values. For individual contributors, leading organization-wide projects and acting as a technical expert and thought leader, coaching less experienced specialists, and informing strategic decisions.
Providing expert advice to senior management and committees to influence decisions outside of own function.
Managing resourcing, budgeting, and policy creation for significant sub-functions.
Escalating policy breaches appropriately and ensuring compliance with relevant regulations and processes.
Monitoring external environment, regulators, and advocacy groups to influence on behalf of Barclays when appropriate.