Programme Manager
Application Deadline: 22 June 2025
Department: Digital
Employment Type: Full Time
Location: Poole
Compensation: £50,000 - £55,000 / year
Description
Location: Poole/London Hybrid: on-site 3 days a week
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
The Programme Manager plays a pivotal role within Lush Global Digital — steering strategic programmes that make meaningful change happen across the business. They’re the force that turns vision into motion, scoping the path ahead and rallying teams to move with clarity, purpose, and momentum.
At the heart of this role is delivery — shaping, prioritising, and coordinating large-scale initiatives while guiding cross-functional teams through ambiguity, challenge, and progress. Programme Managers bring structure to complexity, keeping delivery grounded while holding space for flexibility and curiosity.
As a bridge between business and technical teams, they champion collaboration and shared understanding — ensuring the work we do is both visionary and viable. Whether it’s leading system rollouts, modernising operations, or launching new tools, the Programme Manager is there from definition to delivery — adapting to shifting priorities and always keeping the mission in sight.
The initial focus of this role will be the Product Available Everywhere programme — a business-critical initiative to modernise Lush’s global stock visibility and availability. From shaping processes to orchestrating delivery, this role will lead the way in aligning teams, solving real-world problems, and building better experiences across the globe.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
1. Programme Leadership & Strategic Ownership
* Own and evolve programme roadmaps in partnership with key stakeholders.
* Translate strategic goals into clearly defined projects of work.
* Remain adaptable to take on new programmes as priorities shift.
2. Discovery & Solution Definition
* Lead the early discovery phases of projects, working with the CTO, Tech Leads, and Business Analysts to shape problem statements, explore solutions, and map delivery.
* Ensure discovery work aligns with strategic objectives and results in clear, actionable plans for Producers to deliver.
3. Stakeholder Engagement & Internal Consultancy
* Act as a strategic partner to internal stakeholders building strong relationships, listening to challenges, and identifying opportunities for tech to adapt and support.
* Act as an internal account manager within LGDL, surfacing ideas and problems that could be addressed via Digital tools and systems.
* Bridge the gap between technical teams and operational stakeholders to ensure alignment and shared understanding.
4. Change Management & Transformation
* Work alongside relevant business and change teams to support large-scale change management processes.
* Ensure that system and process changes are embedded successfully, with clear communication and planning to support transition and adoption.
5. Programme Operations & Delivery Oversight
* Be accountable for project timelines and the overall delivery health of the programme.
* Oversee dependencies, risks, scope changes and progress across multiple workstreams.
* Evaluate and optimise delivery processes to improve efficiency and sustainability.
* Maintain clear communication with stakeholders and leadership around status, roadblocks, and delivery confidence.
6. Collaboration & Coaching
* Support and mentor Producers within their Programme.
* Foster a collaborative and transparent working culture between Digital and other teams.
Skills, Knowledge and Expertise
* Proven experience managing complex projects/programmes and cross-functional teams.
* Strong stakeholder engagement and communication skills.
* Experience in shaping and executing roadmaps aligned to strategic business goals.
* Understanding of change management processes.
* Comfortable leading discovery and defining high-impact solutions.
* Strong problem-solving, adaptability, and critical thinking skills.
* Experience mentoring and developing others.
* Comfortable navigating ambiguity and shifting priorities.
* Confidence in the face of adversity and project challenges.
* Experience in digital, retail, or manufacturing environments.
* Exposure to enterprise platforms such as ERP, CRM, or CMS systems.
* Knowledge of reporting tools and performance metrics.
* Familiarity with Agile and iterative delivery practices.
Benefits
* 25 days holiday plus bank holidays
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
* *Enhanced paternity leave
* Bonus scheme
* Day off for weekday birthdays
* Holiday purchase scheme
* 50% discount on Lush products and spa treatments
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* *Financial childcare support on return to work
* We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
* Support groups, film nights, yoga, meditation sessions and much more
* *Tailored gender affirming care
*Qualifying period/hours required.
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