Helpdesk Administrator We are recruiting on behalf of a hospital in Birmingham for a Helpdesk Assistant to support the Estates and Facilities team. Key Responsibilities: First point of contact for incoming calls, emails, and service requests Log, interpret, and manage work orders from request to completion using Maximo Prioritise tasks according to SLA and escalate urgent issues Distribute work to engineers and sub-contractors, raising purchase orders when required Support management with reporting, administrative tasks, and minute-taking Order and distribute workwear, office supplies, and consumables Escalate complaints and support continuous improvement activities Provide cover for supervisors and department administrators as needed Ensure compliance with statutory and company procedures Requirements: 5 GCSEs (Grade C or above) or equivalent Experience in FM, technical, or healthcare environment desirable but not essential Good IT skills (Word, Excel, Outlook) Excellent communication and telephone manner Ability to work on own initiative, prioritise workload, and meet deadlines Ability to pass a Standard DBS check Shifts: 7am-3pm or 11am-7pm, rota over 7 days per week Contract: Until end of February (possible extension)