Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment. We are seeking a highly organised and analytical Performance and Support Officer to support the delivery of high-quality services within our Domestic Abuse Team This is a key role in ensuring that performance, data, and business processes are effectively managed to support safeguarding outcomes for children, young people and families. You will play a vital part in supporting delivery of the Domestic Abuse High Risk Front Door responses. The role provides a comprehensive performance and business support function, you will be confident using Excel, Word and a range of corporate systems, working with both internal teams and external partners to ensure that information is shared securely, accurately and in line with governance requirements. Strong communication skills are essential, enabling you to clearly explain information requests, present performance data, and support effective multi-agency collaboration. The role operates in a hybrid and agile way, requiring flexibility and the ability to travel across the borough. Key Responsibilities will include: Analyse complex data and produce clear, accurate performance reports and forecasts Monitor and report on key performance indicators and support service improvement Maintain high-quality data input and ensure compliance with statutory returns, audits and inspections Support business planning, risk analysis, and performance tracking Coordinate responses to FOIs, complaints and member enquiries Undertake financial monitoring including budgets, invoices and forecasting Provide administrative and organisational support to senior managers, including meetings and documentation Act as a first point of contact for enquiries, ensuring timely and appropriate responses Work collaboratively across services and with partners to support performance outcomes Ensure compliance with governance, data protection and statutory requirements The post holder will have: Experience of performance analysis, data interpretation and reporting Strong administrative and organisational experience in a business support setting Experience of working with financial processes and monitoring budgets Understanding of working within public sector or multi-agency environments Interviews expected to be held w/c 8th June 2026 For an informal discussion about the role, please contact Michelle Nicholson on 0300 123 7047 (Option 2) Please note that this job is subject to a Disclosure and Barring Service (DBS) check. To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information. Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £13.45 per hour for all contracted hours. For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.