Job Title: Collections Advisor
Salary: GBP 30,000 : GBP 35,000 per annum depending on experience + an achievable but uncapped OTE of 50k
Location: Hybrid; 1 : 2 days per week from office in Cirencester
Hours of work: Monday : Friday; 9am : 5pm
Benefits: 3 days annual leave (inclusive of bank holidays); Laptop; Phone; Work from home; Supportive team with a positive culture; Progression opportunities; Exciting growing company
Who Are They?
Our client has been installing sustainable energy systems nationwide for almost a decade. In fact, they have already installed over 9,000 systems across the UK helping thousands of families to reduce their carbon footprint as well as fuel bills. They pride themselves on providing a first:class service by employing highly vetted gas safe Engineers to install boilers up and down the country.
About the Role
Our client is seeking a motivated and professional Collections / Sales Advisor to join their team. This hybrid role offers the opportunity to combine relationship:building sales skills with responsible account management and collections. Youll work closely with customers to find the right solutions, whether thats helping them purchase their products/services or supporting them in managing overdue accounts.
The position is based partly from their Cirencester office and partly from home, giving you flexibility while still being part of a collaborative, supportive team.
Key Responsibilities:
* Manage a portfolio of customer accounts, ensuring timely payments and resolving overdue balances.
* Proactively contact customers by phone, email, and other channels to discuss outstanding accounts and agree repayment arrangements.
* Promote and sell company products/services to existing and potential customers, meeting agreed sales targets.
* Maintain accurate records of all customer interactions, agreements, and account updates in the CRM system.
* Negotiate payment plans in line with company policies, ensuring both customer satisfaction and company objectives are met.
* Build and maintain strong customer relationships, providing excellent service at all times.
* Work collaboratively with colleagues across departments to resolve disputes or queries.
* Monitor and report on account activity and progress against sales/collection targets.
Skills and Experience Required:
* Previous experience in collections, credit control, sales, or account management is desirable.
* Strong communication and negotiation skills with a confident, professional telephone manner.
* Ability to work independently and manage time effectively.
* Resilient, with the ability to remain calm under pressure.
* Proficiency in Microsoft Office and CRM systems.
* Target:driven, with a proven ability to meet or exceed goals.
Whats On Offer:
* Competitive salary (dependent on experience) and commission/bonus structure.
* Hybrid working model (part office, part remote).
* 33 days holiday (including bank holidays), rising with service.
* Pension scheme.
* Friendly and supportive work environment.
Apply today with an up:to:date CV.
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