Imagine kickstarting your career doing work that matters, and getting paid to learn as you go. As an Apprentice Customer Supporter with Sanctuary Supported Living, you will make a real difference from day one by supporting people in everyday moments while working towards a free, fully funded care qualification.
Location: Dobsons House, Dobsons Close, RAYLEIGH SS6 7NY
Salary: £18,720.00 per year
Hours: 37.5 hours per week
Your role
* Be the warm, welcoming face of our community – greeting residents and visitors at reception, answering queries, and making everyone feel at home
* Plan and lead engaging activities – from fun group sessions (like arts & crafts, games, or gentle exercise classes) to one-on-one moments that reflect each resident’s interests
* Empower independent living: encourage and help our residents to stay active and connected
* Support residents to connect with their local community – for example, arranging outings, bringing in local volunteers/entertainers, or simply helping someone facetime with family
* Champion choice – above all, enable our residents to live life on their own terms – whether it’s helping someone continue a beloved hobby or try something new, you listen to what matters to them and make it happen
* You’ll be working in a single location as part of our Retirement Community team
Requirements
* Energy and creativity – you bring positivity and imagination to everything from coffee mornings to community projects, ensuring everyone can participate
* Strong interpersonal and customer care skills – you’re patient, a good listener, and confident communicating with a wide range of people
* Confidence in prioritising tasks and meeting deadlines – whether it’s planning next week’s event schedule or juggling a busy afternoon in reception
* Basic Microsoft Word and Excel skills
* To join this apprenticeship, you will need a level 2 grade 4 (C) in English and maths, or an equivalent qualification – if you are under 19 and do not yet have a grade 4 (C) or above, you will be supported to complete Functional Skills level 2 as part of the programme
Your rewards
* Growth and development – fully-funded training and ongoing development opportunities – we’ll help you gain new skills and achieve industry qualifications, opening doors to your future career
* Inclusive culture and flexibility – work in an environment where everyone belongs – with flexible working options, a Youth Panel, and active staff networks (LGBTQ+ Network “PRISM”, Disability, Race Equality, and Parent network) to support you; we celebrate diversity and will make sure you can be your authentic self at work
* Lifestyle perks – save money with exclusive retail discounts, a Cycle to Work scheme, and salary sacrifice options
* Health and wellbeing support – enjoy free access to Aviva Digicare+ (virtual GP appointments) and confidential Employee Assistance Programme support for medical, financial, and legal advice, plus short-term counselling when you need it
* Company-paid life insurance
* Parental leave arrangements, paid volunteering days, and annual leave purchase scheme
* 25 days’ annual leave pro rata (rising to 30 with service, plus bank holidays)
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