Social network you want to login/join with:
We are recruiting a Welcome Host to be part of the Rapport team, based at our client's office in Fenchurch Street.
You will be part of a large and diverse team supporting our client: a Fortune Global 500 company, where excellence and creativity are the norm every day.
This role is ideal for someone with an exceptional ability to quickly build rapport with guests. You will be a key part of a professional team focused on delivering outstanding service and memorable experiences. Time management, ownership, and excellent communication are essential.
This is a full-time, permanent role (40 hours/week). You will work on a shift rota from Monday to Friday, between 7 AM and 7 PM, with flexibility according to client needs.
Main responsibilities
* Providing excellent service to clients and visitors, ensuring high standards at reception
* Directing visitors to the appropriate personnel, meeting rooms, or offices
* Offering refreshments to visitors
* Providing accurate information via telephone, email, and in person, adhering to standards
* Maintaining a tidy, presentable reception area with necessary supplies
* Coordinating with internal and external stakeholders for smooth operations
* Supporting ad-hoc business requests as needed
The ideal candidate will
* Share Rapport's values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
* Have previous customer service experience (preferred)
* Possess a positive, outgoing personality and rapport-building skills
* Be proactive, flexible, detail-oriented, eager to learn and grow
* Present professionally with excellent interpersonal skills
* Be computer literate with strong verbal and written communication, including telephone and email etiquette
* Work independently and manage workload effectively
Benefits include
* Exclusive travel discounts with TUI, Expedia, Booking.com, and more
* Grocery discounts at Tesco, Sainsbury’s, Morrisons, etc.
* Financial security offers, including life assurance
* Regular discount and savings emails
* Cash rewards on spending, redeemable across various brands
* Referral and new business rewards
* Contributory pension scheme
* Wellness programs and mental health support
* Employee Assistance Program
* Access to Digital GP and healthcare benefits
* Learning and development opportunities
* WOW Awards for exceptional service recognition
* One paid day annually for charity work
Why choose Rapport?
We prioritize our people, offering extensive training and leadership programs for career growth. We promote equality, diversity, and inclusion through Employee Networks and initiatives, and support mental and physical wellbeing. As a Disability Confident Employer, we actively provide opportunities for individuals with special educational needs and disabilities.
#J-18808-Ljbffr