Customer Service Executive (Salary Sacrifice Team)
Join us to apply for the Customer Service Executive (Salary Sacrifice Team) role at Ayvens.
About the role: We have a 12-month fixed-term contract within our Specialist Corporate Salary Sacrifice customer services team in Slough. Salary is £24,297 per annum. The role requires commuting to the Slough office five days a week.
Key Responsibilities:
1. Take ownership of Fleet Manager enquiries from key accounts, resolving issues or liaising with teams to ensure good customer outcomes.
2. Build rapport and confidence with key account contacts.
3. Provide updates and timelines on queries and complaints within SLAs.
4. Represent Customer Services on weekly client calls.
5. Own and update business processes in line with audit requirements.
6. Identify ways to improve efficiency and customer outcomes.
7. Adapt to changing customer demands with agility.
Required Skills & Experience:
* Experience in key account customer service or fleet management support.
* Ability to build strong customer relationships.
* Adaptability to changing customer needs.
* Self-motivated and proactive approach.
* Experience in fleet management, customer service, or teamwork in a customer-focused environment.
* Front-line customer interaction experience or willingness to learn quickly.
* Excellent multi-tasking, time management, and organizational skills.
* Demonstrate integrity and honesty in all activities.
Why Join Ayvens?
With over 3.4 million vehicles managed across 42 countries, we provide leasing, subscription, fleet management, and multi-mobility solutions. We are committed to sustainability and digital transformation in mobility, fostering a diverse and inclusive environment where everyone can thrive.
Join us as we lead the shift to sustainable mobility and help our clients succeed. Follow our page for updates and insights.
* Rebranding from ALD Automotive | LeasePlan to Ayvens across all 42 countries by 2025.
Additional Details:
* Seniority Level: Entry level
* Employment Type: Full-time
* Job Function: Other
#J-18808-Ljbffr